Sure Win School Policies

PRIVACY STATEMENT
For each visitor to our web site the web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us, aggregate and/or specific information on what pages consumers access or visit, and information volunteered by the consumer. The information we collect is used for internal review and is then discarded, used to improve the content of our web site(s), and used by us to contact the consumer.

PRIVACY POLICY
We collect non-public personal information to provide our or services. We collect this information from applications, forms, transactions, and what is given us by you either verbally, written, or electronically. We maintain physical, electronic, and procedural safeguards. We strictly prohibit unauthorized disclosure, accidental loss, destruction, improper use, alteration, and/or discussion of personal information. Information collected through our website is protected in transit by standard encryption processes; however, we cannot guarantee the security of information on or transmitted via the internet.

ORDERING
You can order any product or service by Internet, Phone, or Mail. All information requested is needed along with payment to complete your order. We accept Master Card, Visa, AMEX, Discover, PayPal, eChecks, Checks, Money Orders, and Cash. Payment plans are not available except for the Broker License Hybrid Class course.

PRICING/MATERIALS/SALES TAX
Prices and promotions are subject to change without notice. Prices include everything needed to complete the course. We do not charge you for sales tax. Any tax due is included in the price unless otherwise stated.

SHIPPING & HANDLING
If your order requires delivery, we will deliver it to you, your office, or have it delivered to you via USPS. Any charges for shipping and handling are disclosed when ordering and at checkout.

COURSE CREDIT
You must complete the entire coursework including any/all class time and final exam (if applicable) to receive credit. If any part is incomplete you are not done. Nothing will get reported until it is complete.

IN-PERSON CLASS ATTENDANCE & RULES
You are required to be in class for the entire time to receive credit so arrive before class starts. Walk-in registrations are accepted.

• Late arrivals will not be admitted.
• Early departures are not permitted.
• All pagers and cell phones must be off or silent during class. If your phone rings during class, you will be required to sing a song to the class. If you answer your phone during class, we will take away your phone until after the class.
• You are not excused to answer or return calls. If you leave the room to answer your phone or you disappear for anytime longer than a normal bathroom emergency, you will not be allowed to return to class and will need to take the class over from the beginning to receive credit.
• You are required to sign all the attendance sheets provided in the class.

WEBCAST CLASS ATTENDANCE & RULES
You are required to be in class for the entire time to receive credit so arrive before class starts.

• Late arrivals will not be admitted.
• Early departures are not permitted.
• Webcast class attendance requires connecting up on an electronic device through a browser that you can use to participate in the class by registering in your name plus being able to submit comments and answers to questions.
• You CANNOT connect up by phone audio only. You are required to participate for the entire class by submitting comments and answering questions. You will not get credit for attending if you lack participation for any extended periods of time or the entire class.
• To qualify for full verified attendance and receive credit for attending the class, students must demonstrate their attendance and participation at the beginning of the class and continuously throughout the entire class, by responding to questions initiated by the instructor, with no more than 30 minutes in between responses, as per The Real Estate License ACT – Rule 1450.1175 (c).

YOU CANNOT MISS ANY CLASS TIME
If you miss 10% or less of the required class time, you must make up the time missed to receive credit. If you miss more than 10% of the required class time, you will be dropped from the class and must complete the entire class over again to get credit. NO EXCEPTIONS!

FINAL EXAMS
Some courses and coursework require final exams; others do not. For details of what exams are required plus options for taking exams go to Exam Information. Any required exams are included in the price. Group testing and CE exams taken at our office are paper exams. All other exams taken at the Sure Win office or with an approved proctor are done through our online exam site. You need to provide a current photo ID and Real Estate License # (if applicable) to take an exam.

COURSE EXPIRATION
All Continuing Education courses plus the Broker Post-License course expire on the next May 1st after purchase. The Broker License, Managing Broker License, and Illinois Reciprocity courses expire 9 months from purchase.

COURSEWORK CHANGES
Changes from one type of coursework to another involve the following fees. NOTE: If a new book is needed/required, there will be a separate charge.

• The difference in cost PLUS a $15 administration fee will be charged for a Continuing Education change from Online Distant Education to Class(es).
• There is NO refund or administrative fee for changes from a Continuing Education Class to Continuing Education Online Distant Education.
• A $25 administration fee PLUS the difference in cost will be charged to change from Broker Licensing Online coursework to a Broker Licensing Hybrid Class.
• A refund of the difference of cost MINUS a $35 administrative fee will be issued for changes from a Broker Licensing Hybrid Class to Broker License Online coursework if the change is made before the start of the 1st Hybrid class.
• There is NO refund or administrative fee for changes from the Broker Licensing Hybrid Class to Broker Licensing Online coursework if the change is made after the start of the 1st Hybrid class.

CLASS TRANSFERS
We allow one (1) FREE request for transfer to another class made before the class starts. Additional transfers will be charged a $25 administration fee. Requests for transfers to another class made after the initial class date will be charged a $25 administration fee and if any hours were completed they are not transferable.

COURSE AUDITS/EXTENSIONS/RETAKES

• Auditing a Broker or Managing Broker License classes (taking the classes for a second time) without receiving credit requires a $100 licensing class audit fee plus the cost of a new book if needed.
• A 3-month extension is allowed for the Broker License, Broker Post-License, or Managing Broker License courses for $75. A 9-month extension for Broker License courses is $200.
• To continue with the Broker License course beyond 1 year, the course extensions, or to retake the Broker License course for credit requires a $275 reinstatement fee and includes a new book, if needed.
• To continue with the Managing Broker License course beyond 1 year or to retake of the Managing Broker License course for credit requires a $150 reinstatement fee plus the cost of a new book if needed.
• There is NO auditing of Continuing Education classes or extensions of CE coursework. If you do not complete them for any reason (missed, expired, failed, etc.), you must repurchase the course to continue.

SURE WIN COURSE CANCELLATION 
Sure Win Inc. reserves the right to cancel or reschedule any class, at any time, for any reason. We will make every effort to contact you as early as possible. You will be able to transfer to another class or online distant education at no charge, or receive a full refund. Sure Win reserves the right to cancel, substitute, or reschedule any instructor without notice.

STUDENT COURSE CANCELLATIONS & REFUNDS
Course cancellations must be submitted by email:

• within 14 days of purchase,
• before the date of first class, or
• before completing any coursework or exams,
• whichever comes first and is subject to a cancellation fee of $25 PLUS up to 50% (1/2) of the cost of the course or package of courses.

No refunds will be issued for cancellations:

• after 14 days from purchase.
• if you have started any online coursework.
• if you have taken one or more of the self study quizzes or exams.
• made on or after the date of your earliest class or if you miss part/all of any class.
• for any CE courses purchased prior to April 30th and not completed on or before April 30th.

RETURNED CHECK FEE
There is a $25 fee for all bank returned unpaid checks no matter the reason.

STUDENT EXPULSION
Sure Win Inc. reserves the right to expel any student at anytime for any reason. Valid reasons would include, but not limited to, cheating, misconduct, or general disruption of any offices, classrooms, or facilities used. Sure Win reserves the right to determine a refund policy, if any, on a per case basis.

AMERICANS WITH DISABILITIES ACT (ADA)
Sure Win specifically schedules ALL in-person classes at ADA compliant facilities. When we webcast to locations we do not have control over that facilities accessibility. Some may not be ADA compliant. If you have a question or concern regarding this, please send an email to Support@SureWinCE.com or call 888-844-7515.

ADDITIONAL INFORMATION & QUESTIONS
If you did not find what you are looking for, any of the content was not clear enough to understand, or you have additional questions, send an email to Support@SureWinCE.com or call 888-844-7515.

TERMS OF USE STATEMENT
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.